Scottish Refugee Council

Scottish Refugee Council is an independent national charity dedicated to supporting people in need of refugee protection.

The people that Scottish Refugee Council work with have fled horrific situations around the world and come from countries where conflict is rife and human rights abuses common. Through their direct services, Scottish Refugee Council provide practical support, advice and a listening ear to help people rebuild their lives in a sustainable and meaningful way. Scottish Refugee Council works with communities and community groups. They speak out against an unjust asylum system and campaign for policy changes that make a positive difference to people’s lives.

Dundee Resettlement Support

Scottish Refugee Council’s Dundee Resettlement Support service works directly with families who have recently arrived in Dundee through the UK government’s resettlement programmes. This service helps people settle into the Dundee area and to go on to fulfil their hopes and ambitions for life in Scotland.

Do you think you and your family could benefit from this support? Find out more information here

How they help

Scottish Refugee Council advisers provide one-to-one advice and support on all aspects of settling into a new environment with the aim of giving people the best possible start to life in Dundee.

This includes practical support to help people find their way around the city, making sure people feel safe and orientated; ensuring accommodation and the local environment is suitable for families; helping people with the paperwork involved in setting up a new home and helping people plan their first few weeks in Scotland. After this initial phase, they continue to work with people to develop a plan for achieving their longer term hopes and ambitions.

They deliver this service in partnership with Dundee City Council and local services.

How you can get in touch with them

The national helpline service is open at the following times:

Monday 10am – 1pm; 2pm – 4pm.

Tuesday 10am – 1pm; 2pm – 4pm.

Wednesday 2pm – 4pm

Thursday 10am – 1pm; 2pm – 4pm.

Friday 10am – 1pm; 2pm – 4pm.

The Dundee Resettlement Support team operates Monday to Friday, 9am-5pm.

You can phone them on freephone 0808 196 7274 to make appointment or 0808 196 7274 if you have any general queries.

You can also email 

Find out more information about Scottish Refugee Council by visiting their website here and youtube here
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