Our Privacy Policy
In this privacy policy, references to “our” or “we” refer solely to The Corner Dundee. You can read more about us at The Corner here.
This privacy policy details how your data is collected and used by us at The Corner where we are both a data controller and a data processer.
We are committed to safeguarding the privacy of our users whilst ensuring that we provide the highest possible quality of service. In this privacy policy, we have outlined how to use our website, what information we store, why we store this, where it is stored and how long for.
Please also visit our confidentiality page, by clicking here. If you have any questions or concerns about how your information is stored, please contact us.
Our website has been built in wordpress and is hosted by MTC Media. You can read their full privacy policy here.
DATA PROTECTION
The Data Protection Act 2018 (DPA2018) came into force on 28 May 2018 in the UK, based on the General Data Protection Regulation (GDPR).
The DPA2018 and GDPR introduced stricter requirements on how we handle personal data. As an NHS Tayside service, we ensure to comply with these requirements in order to safeguard your personal data.
NHS Tayside has obligations under the Data Protection Act (DPA2018) as we need to collect and use a variety of sensitive and personal information about people in order to operate.
We use patient and carer data to support provision of care, administration of healthcare services, teaching and research. We rely upon personal information about employees, suppliers, and others we communicate with.
We will never share this data without you knowing unless it is important to keep you and others safe. Find out more in our confidentially statement here.
To view our Data Protection Act and associated policies, please visit NHS Tayside’s website page here.
YOUR RIGHTS
You have the right to know how your information is stored and request the personal information that we hold about you. You also have the right to ask us to change or delete information we hold about you where your information can be changed or deleted.
If you would like to talk to us about this or have any concerns, please contact us or email tay.informationgovernance@nhs.scot
If you would like to take your concern further, then you have the right to lodge a complaint with the Information Commissioner’s Office (ICO). You can find out more information on how to do this here.
If you are a young person you can find out more about your digital rights here.
WEBSITE ACCESSIBILITY
We have a language translation function in the footer of our website.
It is best to view our website from browsers: Google Chrome, Safari, Firefox or Microsoft Edge. It is not supported by Internet Explorer.
You may find that the text size on the page is too small or too big for you to read comfortably. As an example, if you would like to change the size of the text to make it easier to read, you can select the “View” menu, then “Zoom” or “Zoom text only” in Firefox or Select the “View” menu, then “Make text bigger” or “Make text smaller” in Safari.
For more information on changing the settings on your computer or browser to make the web more accessible to you, visit AbilityNet.
COOKIES
Cookies are pieces of information stored as text on the device you choose to surf the internet on. The browser you use, such as Google Chrome or Safari, stories this information. Cookies help to distinguish you from other users visiting our website and can save your preferences. We currently use session cookies to do this.
We also use Google Analytics cookies to track your website usage and preferences as a helpful tool to enhance our services. We use these cookies to note how many times our website was viewed each month and what our most popular pages are. This allows us to continue to keep and expand on the informative content and resources populated throughout our website.
We cannot find out who you are from these cookies although we can access your IP address. If you choose to opt out of this, you will be able to use the Help menu bar on the suggested browsers listed above to find out how to block or prevent these cookies.
As an example, you can choose the Chrome menu in Google Chrome then click “Privacy” to find instructions. Google Chrome allows you to remove existing cookies and also allows you to choose how future cookies are collected or stored.
Please note that if you do disable cookies altogether, then this may affect not only how you view and use the functions on our website, but other websites that you choose to visit online too.
GOOGLE ANALYTICS
We use a password protected third party tool called Google Analytics to gather data from cookies, such as how many users are visiting our website each month and which pages are most popular. We do this to continue improving and building on our existing content, to help improve our services and to provide factual evidence to our funders which shows that our website is a vital resource for our service users.
Google Analytics stores individual IP addresses and age and gender if you have provided these when setting up a personal Google account. This information cannot identify who a person is and is not linked with any other personal data we may we have on file. We do not include IP addresses when reporting data to our funders.
Google Analytics does not store any personal information you may provide in our live chat or when booking an appointment. Please continue to keep reading this privacy policy to find out what information these functions store and where.
OUR LIVE CHAT
We use an online platform called Crisp Chat for the live chat function on our website.
Only staff members who work for The Corner are able to access your conversations which are password protected. These conversations are stored for one month after which point they can no longer be accessed. The information you provide within our live chat function, and at any point when contacting us at The Corner, remains confidential within our team. You can read our full confidentiality statement here.
Crisp Chat cannot access the private conservations that you have with us on our live chat. You can read their GDPR policy here.
Some of your personal devices such as the mobile phone, laptop or tablet that you use to contact us on via our live chat, may store your conversations even after you have closed your browser. We would recommend clearing your internet browsing history after you have used our website if you are on a shared device. You can do that by following Google Chrome’s instructions by clicking here.
BOOKING AN APPOINTMENT
We use a plugin called Easy Appointments to allow our users to book an appointment with us directly on our website. You can read Easy Appointments’ Privacy Policy here.
If you book an appointment on our website you will be asked for personal information such as your name and telephone number whilst all initial appointments are taking place over the telephone, and your email address so that we can email you confirmation of your appointment. It also asks for your age and what you would like to talk to us about so that we can offer the most suitable service for you. You do not have to include what you would like to discuss at this stage as our team will talk everything through with you at your first appointment. The Corner team process this information and keep all of your details stored confidentially.
If you book an appointment with us, we are able to collect your IP address but our team will never record or use this information unless we believe that you are in danger and we need to identify you for your own safety.
As Easy Appointments is a tool that is built within wordpress, this section of our website is the only section where MTC Media (who host our website) are able to view your personal details. We have firm GDPR procedures in place and in order to prevent unauthorised access or disclosure, MTC have their own physical, electronic and personnel procedures to safeguard and secure your personal information. You can read their full privacy policy here.
OUR CONTACT FORM
If you use our contact form, the information that you provide is sent directly to our email address: tay.office.corner@nhs.scot
Only staff at The Corner have access to this email account and MTC Media who host our website cannot access this information. We keep this information in our records for as long as is appropriate and we make sure to delete each email in our inbox once it has been dealt with.
COPYRIGHT AND EXTERNAL LINKS
We hold the copyright to all content listed on our website apart from external organisation’s information. At The Corner, we work closely with specialist services and partner organisations to make sure we get the right support for every young person. We have therefore listed links to a number of external sites throughout our website.
Please be aware that we are not responsible for the privacy practices of these external sites.